SupportHero is a powerful knowledge base platform designed to streamline customer support and enhance customer satisfaction. This unique tool enables businesses to create, manage, and update thorough, easy-to-understand online documentation that allows customers to find answers to their queries instantly. By empowering customers with self-service solutions, SupportHero reduces the burden on your customer service team and enhances overall user experience.
With its robust search functionality, users can effortlessly locate the information they need. Meanwhile, its analytics capabilities help businesses identify knowledge gaps and continually improve their content. Whether you’re a startup or an established enterprise, SupportHero will help you deliver stellar customer support 24/7.
Support Hero gives you full control to customize what and where support resources appear for each feature.
A lot of customers will submit support tickets even if the answers can be found somewhere in your app.
However, Support Hero’s Smart Contact Form will force users to search your knowledge base before they submit those avoidable, time-wasting tickets.
A ton of big-time businesses are getting serious value out of Support Hero.
Ordinarily, Support Hero’s Medium Plan costs $1,188 a year and contains:
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- 3 admins
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- 2 languages
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- Unlimited statistics
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- Unlimited content
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- In-context support
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- Intercom integration
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- Light branding
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- CSS customization
- Advanced integrations (Drift, Intercom, Freshchat, Zopim)
